Our Refund Policy

Refund Policy for Candid Purfect Venture

At Candid Purfect Venture, we aim to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, our refund policy is designed to ensure a smooth process for you.

1. Eligibility for Refunds

Refund Window:  Refund requests must be made within 7 days of receiving your order. Items must be in their original condition and packaging.

Non-Refundable Items:  Certain items are non-refundable, including perishable goods, opened food products, and customized or personalized items.

2. How to Request a Refund

Refund Request:  To request a refund, please contact our customer service team at [support@candidpurfectventure.com](mailto:support@candidpurfectventure.com) or call us at [Your Contact Number]. Provide your order number, the reason for the refund request, and any relevant details about the product.

Return Process:  If your refund request is approved, you may need to return the item to us. You will receive instructions for returning the product. Return shipping costs are generally the responsibility of the customer unless the return is due to an error on our part or a defective product.

3. Refund Processing

 Inspection and Processing:  Once we receive the returned item, we will inspect it to ensure it meets our return criteria. If the item is eligible, we will process your refund.

Refund Method:  Refunds will be issued to the original payment method used for the purchase. Please allow 7-10 business days for the refund to be processed and reflected in your account.

Partial Refunds:  In some cases, a partial refund may be issued if the returned item is not in its original condition or packaging.

4. Exchanges

Exchanges:  If you prefer to exchange an item instead of receiving a refund, please follow our return process and place a new order for the desired product. Exchange shipping costs are the responsibility of the customer.

5. Contact Us

For any questions or assistance with refunds, please reach out to our customer service team at info@candidpurfectventure.com or call us at 08149667235.

Thank you for shopping with Candid Purfect Venture. We value your business and strive to provide the best customer experience.